Complaints Procedure

We aim to provide you with the highest quality service, if we fall short of the standards that you expect from us then we want to know.

Most complaints can be resolved through better communication as they are often the result of a miss-understanding. If you have a complaint about our services, please speak to our admin department in the first instance and make them aware of your feelings.

If you prefer to address any concerns via email, please send an email detailing your concerns in as much detail as possible to:  Your email will then be forwarded to one of the Management Team at the earliest opportunity.

If you prefer to write to us please address a letter detailing your concerns in as much detail as possible to:

Lishmans LLP 16-18 Station Road Chapeltown Sheffield S35 2XH

An acknowledgement of receipt will be sent to you within 48 hours of receiving your letter so that you can be assured that the matter is being looked into by one of the Management Team.

You can expect to receive a full reply regarding your concerns within 7 days.

Occasionally, if we are unable to complete our investigations and reply to you within that time, we will contact you to let you know when you can expect to receive a full reply.

Ultimately it is our aim to reach an agreeable outcome on any complaint received. Please be assured that every case will be handled with individual care.

We are constantly striving to improve our services, and welcome your suggestions in ways in which we can do so.