Complaints Procedure

At Lishmans we aim to provide all clients with the highest quality service. If we fall short of the standards that you expect from us, we appreciate you letting us know, so that any problems can be rectified quickly and we can improve the service we provide.

Communication is key when listening to and responding to your feedback, to prevent any misunderstanding. If you have a complaint about our services, please speak to one of a member of our administration team in the first instance to make them aware of your concerns.

If you prefer to contact us by email, please provide as much detail as possible to:  Your email will be forwarded to a member of the Management Team at the earliest opportunity.

If you prefer to write to us, please address a letter detailing your concerns to:

Lishmans LLP, 16-18 Station Road, Chapeltown, Sheffield, S35 2XH

An acknowledgement of receipt will be sent to you within 48 hours of receiving your letter so that you can be assured that the matter is being looked into by a member of the Management Team.

You can expect to receive a full reply regarding your concerns within 7 days.

Occasionally, if we are unable to complete our investigations and reply to you within that time, we will contact you to let you know when you can expect to receive a full reply.

Ultimately it is our aim to reach an agreeable outcome on any complaint received. Please be assured that every case will be handled with individual care.

We are constantly striving to improve our services, and welcome your suggestions about ways that we can do so.